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Pionira and Gosselin say goodbye to paper transport documents

After over half a century, Gosselin Group is saying goodbye to paper transport documents. In order to roll out this innovation, the group is relying on the Belgian company Pionira.

“Digitization is one of the cornerstones of our future vision,” says Nathalie Luyckx, quality manager at the Gosselin Group. “Today we are taking a new step by phasing out paper transport documents. We are doing this for our logistics as well as our moving activities. The paper transport documents (CMR) are making way for a cloud-based application (e-CMR).”

“There is still some static in the administrative chain in the transport sector,” Barry Van Leuven, managing director of Pionira says. “A shipper calls in, faxes or emails the transport order. This order is then retyped into a local software program, and the transport documents are printed out. The current method is not only repetitive and laborious, but also susceptible to errors, duplication and omissions. Then there are the cases when the shipper also prepares transport documents, a driver forgets to write down the loading and unloading times on the document, an address is reproduced incorrectly and on and on.”

Digital transport documents make these administrative tasks transparent and efficient. “There is no risk of duplication; the transport documents are prepared once and are then immediately available online for the shipper, transporter and the recipient. Retyping data is a thing of the past now, reducing the risk of errors. The loading and unloading times are also automatically recorded,” Nathalie Luyckx and Barry Van Leuven tell us. “Administrative staff have more time to focus on what really matters: providing customer service. Projections show that the administrative, repetitive burden can be reduced byup to 75% throughout the entire transport chain simply by digitizing the transport documents,” says Nathalie Luyckx. 

“We decided to go with Pionira as our partner because it is one of the few players that offers a modular solution. Their vision is also a good match for our ambitions to connect our company to data sharing platforms such as Nxtport and BRUcloud. Additionally, Pionira’s solutions allow us to link our internal business processes and databases to one another in a smarter way,” Nathalie says.

“It is an honor for us that a major international player like the Gosselin Group has decided to work with a technology that was developed in Belgium. A company of this size can start a snowball effect in the sector. In terms of administration, there is still a lot of room left in the transport and moving sector to achieve gains in efficiency. We hope to be able to make a contribution to these efforts,” Barry Van Leuven says.

Gosselin paperless office

About Gosselin Logistics

Gosselin Logistics manages logistic supply chains between Europe, China, Africa and the rest of the world. Offering a complete range of logistic services, from forwarding and warehousing to customs clearance including specialized services such as lashing and securing and manufacturing overflow and storage crates. Gosselin Logistics is part of the Gosselin Group.

Gosselin originated in 1930 and counts more than 700 employees that generate a revenue of more than 200 million euro. Its headquarters are located strategically at the Albert Canal in Deurne, its inland terminal connects the ports of Antwerp and Rotterdam to the European hinterland. The company has 48 offices in 32 countries and is strongly represented in Europe, Eastern Europe, Russia and Central Asia.


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