Accessibility Statement

This statement was prepared on 09/10/2025 and will be updated as accessibility improvements are implemented.

General

Gosselin Logistics is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Conformance status

The Gosselin Logistics website (gosselinlogistics.com) is partially conformant with WCAG 2.1 Level AA standards.

Feedback

We welcome your feedback on the accessibility of the Gosselin Logistics website. Please let us know if you encounter accessibility barriers:

We welcome your feedback on the accessibility of the Gosselin Moving website. Please let us know if you encounter accessibility barriers:

• Website: https://gosselinlogistics.com/
• Email: quality@gosselingroup.eu
• Phone: 0032 3 360 55 00
• Contact form: Available on our website at contact section

We try to respond to feedback within 10 business days.

Technical information

The Gosselin Logistics website relies upon the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• CSS
• JavaScript
• Web fonts

These technologies are relied upon for conformance with the accessibility standards used.

Assessment approach

Gosselin Logistics assessed the accessibility of this website by the following approaches:

• External evaluation

Known issues and non-accessible content

Despite our best efforts to ensure accessibility of the Gosselin Logistics website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Current accessibility issues

1. Insufficient normal text contrast
   • Issue: Some normal text elements do not meet the minimum contrast ratio of 4.5:1
   • Impact: Users with visual impairments or color vision deficiencies may have difficulty reading text content
   • WCAG reference: 1.4.3 Contrast (Minimum)
   • Workaround: Users can adjust browser zoom or use high-contrast browser extensions
   • Status: Scheduled for correction in upcoming design system update
2. ARIA-labelledby attribute on generic role
   • Issue: The aria-labelledby attribute is not allowed on elements with generic role, affecting reCAPTCHA implementation
   • Impact: May cause validation errors and confusion for assistive technology users
   • WCAG reference: 4.1.1 Parsing, 4.1.2 Name, Role, Value
   • Third-party limitation: This issue originates from the reCAPTCHA implementation by Google and cannot be directly modified by Gosselin Logistics
   • Workaround: The form remains functional, but users experiencing issues can contact us directly using alternative contact methods
   • Status: Monitoring for updates from Google reCAPTCHA service and evaluating alternative CAPTCHA solutions
3. Duplicate headings for visually hidden menu titles
   • Issue: Multiple heading elements contain identical text for visually hidden menu titles, creating confusion in navigation structure
   • Impact: Screen reader users may have difficulty distinguishing between different sections when using heading navigation
   • WCAG reference: 2.4.6 Headings and Labels, 4.1.2 Name, Role, Value
   • Workaround: Users can navigate using other methods such as landmarks or skip links
   • Status: Under review for navigation restructuring to ensure unique heading text
4. Title attribute on image elements
   • Issue: Some image elements have title attributes that may interfere with screen reader functionality
   • Impact: Screen reader users may receive redundant or confusing information when encountering images
   • WCAG reference: 4.1.2 Name, Role, Value
   • Workaround: Alternative text is provided for most images to convey essential information
   • Status: Reviewing and removing unnecessary title attributes
5. Insufficient contrast on form elements
   • Issue: Text boxes and other form elements do not meet the minimum contrast ratio requirements
   • Impact: Users with visual impairments may have difficulty identifying and interacting with form fields
   • WCAG reference: 1.4.3 Contrast (Minimum), 1.4.11 Non-text Contrast
   • Workaround: Users can adjust browser zoom or use high-contrast browser extensions, or contact us directly using phone or email
   • Status: Scheduled for correction in upcoming design system update to improve form element visibility

Third-party content and limitations

Some features on our website may be provided by third-party services that may not fully meet accessibility standards. These include:

• Google reCAPTCHA

While we cannot directly control these third-party tools, we are committed to working with providers to improve accessibility and will replace services that cannot meet accessibility standards when viable alternatives become available.

Need immediate assistance?

If any accessibility barriers prevent you from accessing information or services you need, please contact us immediately using the contact information provided above. We will provide the information through alternative means.

Accessibility features

The Gosselin Logistics website includes the following accessibility features:

• Skip navigation link to main content
• Semantic HTML structure with proper heading hierarchy
• Alternative text for images
• Keyboard navigation support
• Clear and consistent navigation
• Sufficient color contrast ratios (in most areas)
• Responsive design that works across different screen sizes
• Form labels and instructions

Limitations and alternatives

We strive to make all content on our website accessible. However, if you encounter any barriers or need assistance with any part of our website, we are committed to providing the information through alternative means. Please contact us using the information provided above.